Support

Scanning

The camera won’t open

Settings › FlipLens › allow Camera. If that row is missing, relaunch FlipLens and tap Allow when it asks.

The wrong item came back

Shoot in even light against a plain background, and add angles that show labels, style codes and any flaws — up to five photos, plus a short text hint. Always check the result yourself; FlipLens suggests, it doesn’t authenticate.

A photo won’t upload

Check your connection, then try a single clear photo before adding more. Skip collages, screenshots and images with several unrelated items in frame.

Account and sync

My email sign-in link doesn’t work

Open the newest FlipLens email on the iPhone that has FlipLens installed, and enter the same address the link was sent to. Requesting a new link expires the old one, and the message sometimes lands in spam.

Apple or Google sign-in fails

Make sure you’re online and the account is signed in on the device, then close the sheet and try again. If you already have scans as a guest, sign in from that same install so FlipLens can merge the history.

My saved scans are gone

Check you’re on the same FlipLens account. Signed-in history syncs; guest history stays on the original device until the guest account is upgraded.

Prices and listings

Why an estimate instead of a listing?

FlipLens only shows a marketplace result when it can verify the price and the source. Where it can’t, you get a clearly labelled estimate rather than an invented offer.

A price looks wrong

Prices, availability, condition, size, currency and shipping all move fast. Open the source, compare the exact variant and condition, and rescan before you buy or list.

Can I edit the generated listing?

Yes — every field. Title, description, size, condition, price and specifics are all editable before you publish, and the final listing is your responsibility, including any disclosure the marketplace or the law requires.

Marketplaces

Where can FlipLens list?

eBay publishes straight from FlipLens once connected. Vinted and Facebook Marketplace open with the listing autofilled so you finish in their app. Depop, Grailed, StockX, GOAT, Poshmark, Etsy, Mercari, Vestiaire Collective, OLX, Wallapop, Kleinanzeigen and Leboncoin can be picked in Profile and opened with your details ready to paste.

Connecting eBay

Profile › make sure eBay is one of your marketplaces › Connect. Finish eBay’s authorization, then come back so FlipLens can check your seller setup.

“Seller setup incomplete”

eBay usually still needs seller registration, payment, shipping and return policies, and an enabled inventory location. Fix those in eBay, then tap Check seller setup in Profile.

Disconnecting eBay

FlipLens deletes its stored eBay tokens. Listings you already published stay live — manage those in eBay.

Your data

You can delete individual scans and disconnect eBay from Profile. Signing out ends the session but doesn’t delete synced data, and deleting the app leaves anything already synced to your account.

To remove everything, open Profile › Delete Account and confirm. That does not cancel an App Store subscription or take down listings you already published.

For access, correction or export, email szantoabel8@gmail.com from — or naming — the address on your account. The Privacy Policy covers processing, retention and your rights in full.

Before you email

Include what you expected, what happened, your FlipLens and iOS versions, the steps to reproduce it, and a screenshot with private details removed.

Never send passwords, sign-in links, marketplace tokens, payment details or identity documents.